Shipping Policy
Shipping Policy
Thank you for choosing Old Man Mushrooms. Because we specialize in made-to-order substrates and grain services, our shipping process is designed to ensure you receive the freshest possible product for your cultivation projects.
Production Lead Times
All orders are prepared fresh to ensure maximum sterility and moisture content.
Standard Orders: Typically processed and prepared within 3–5 business days.
Custom Mixes: Large or highly specific custom substrate orders may require up to 7 business days to ensure proper hydration and sterilization cycles.
Shipping Within Australia
We primarily ship via Australia Post and select courier services to ensure reliable delivery from our base in yarra valley.
Flat Rate & Calculated Shipping: Shipping costs are calculated at checkout based on the weight of your order and your location.
Delivery Times: Once dispatched, standard shipping generally takes 3–7 business days, depending on your proximity to Victoria.
Local Pickup (Wonthaggi Region)
For our local growers in and around Wonthaggi, we offer a local pickup option to save on shipping costs.
Select "Local Pickup" at checkout.
Once your order is ready, we will contact you via email or SMS to arrange a convenient time for collection.
Packaging & Quality Control
Substrates and grains are sealed in professional-grade grow bags with micron filter patches.
We use sturdy, discrete packaging to ensure your items arrive intact and ready for inoculation.
Note: Please inspect your package upon arrival. If you notice any compromised seals or damage during transit, contact us within 24 hours of delivery.
Returns & Cancellations
Due to the perishable and sterile nature of custom-made substrates and grains, we cannot accept returns once the item has been shipped.
Cancellations: Must be requested within 24 hours of placing your order to receive a full refund.
Replacements: If a product arrives damaged or contaminated prior to opening, please provide photos, and we will work with you on a replacement.
For any questions regarding your specific order or bulk shipping rates, please reach out to us directly.